Refund policy

Damaged items

Please inspect your order as soon as you receive it and contact us immediately if the item is not as described/advertised or if you receive the wrong item, so that we can investigate the issue and make it right. Please let us know within 24hours of receipt of any issues via support@kaizenmoss.com so we can ensure these are investigated and rectified. 

Refunds
To be eligible for a refund you should have contacted us within 24 hours of receiving your order. We will notify you once we’ve investigated the matter and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.